Every number is the RIGHT NUMBER to call. If you are experiencing a crisis, reach out to one of our partners for help.

Canadian Mental Health Association Peel Dufferin (CMHA PD)

24/7 Crisis Line:

905-278-9036 OR


24/7 crisis support, information, referral and assessment for addictions and mental health services (18+)

24/7 support:

24/7 crisis support for children, youth and families seeking mental health support, parenting support and child safety/wellbeing

24/7 support:
Press 1

Under 18 in Caledon: 24/7 support line for children, youth under 18 and their families in Caledon.

24/7 support:
519-941-HELP (4357)
905-584-HELP (4357)

24/7 support/information line, mobile crisis response, counselling, legal and housing support for individuals (16+) who have experienced abuse, sexual violence, homelessness and addiction.

Call 911 in emergency
Dufferin Non-emergency line: 888-310-1122
Caledon Non-emergency line: 905-584-2241

24/7 The mobile crisis team for Dufferin and Caledon is supported by Mental Health Crisis Officers and Mental Health Clinicians

905-629-1007 ext. 222

Individual and group counselling and case management services for clients 16 and older who are concerned about their own or a loved ones’ substance use, gambling, gaming or other select behavioural related challenges.

Program Intake:

Monday to Friday, 8:30 a.m.–4:30 p.m.

Individuals (16+) requiring access, assessment and referral to supportive housing and mental health services. Specialized services include intensive case management, early psychosis intervention, housing stability and mental health & justice.

What is the Community Crisis Integrated Team?

The Community Crisis Integrated Team (CCIT) is a group of community social and health care providers who work together to improve how people get the care they need in a way that is respectful, feels safe and looks at the whole person. Our partners respond to calls for help from people who are at risk of having or are having a mental health and addictions crisis. Our goal is to help people get the kind of help they need when they need it and to help prevent future crises.

Who, Where and When We Help

Our partners serve all ages and all genders in Dufferin and Caledon.

Our partners meet clients where they want: in the community, at home and by phone.

Staff from each of the partners hold regular meetings to decide what community supports and referrals people need in the short and long-term. By working together, with consent, partners hope each client has a better experience with the care and help they receive.

When responding to a crisis, we work together to:

  • Offer the right care with the right partners and supports in the community and hospital
  • Provide emergency department crisis assessments for Headwaters Health Care Centre
  • Avoid unnecessary emergency department visits and mental health apprehensions
  • Connect people to community supports and services
  • Encourage and support the wellness of individual and their families

Real Life Successes

A homeless person was welcomed in a safe community organization to use a shower to stay clean during the pandemic.

A person received crisis support at a coffee shop where they felt safe enough to talk about their situation.

A family in crisis received better food security, safety planning, help with reuniting family, consistent case coordination and follow-up services.

A 17-year-old was trying to manage a bipolar single parent who was in psychosis within our community. Youth was referred to the crisis team in need of support, housing, and safety planning. Our crisis team was able to provide additional supports including clothing, groceries and a safe space to share their worries and fears. We also registered the youth with a family doctor.

A crisis worker and a client worked together to put supports in place, including supportive housing and professional health services, after a mental health crisis.

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